--- title: Terms & Conditions description: Here can you find the Terms & Conditions for Netto --- [![Green loans with Netto](https://netto.eco/hs-fs/hubfs/Netto%20logo%20(1).png?width=150&height=59&name=Netto%20logo%20(1).png "Green loans with Netto")](https://netto.eco/?hsLang=en) [![Green loans with Netto](https://netto.eco/hubfs/logo.2d07450a.svg "Green loans with Netto")](https://netto.eco/?hsLang=en) - [Product](https://netto.eco/en/netto-product) - [About Netto](https://netto.eco/about) More results En - English - [Norsk](https://netto.eco/no/generelle-vilkår) [Login](https://dashboard.netto.eco/?lang=en) [Book a demo](https://netto.eco/en/contact?hsLang=en) [Login](https://dashboard.netto.eco/?lang=en) [Book a demo](https://meetings-eu1.hubspot.com/boerge-astrup?uuid=e2dbfd70-56ca-4bfd-bc24-4322564cfe71) [Login](https://dashboard.netto.eco/?lang=en) # Terms & Conditions valid from October 27, 2024 ![agreement-02-stroke-rounded 1](https://netto.eco/hs-fs/hubfs/agreement-02-stroke-rounded%201.png?width=100&height=100&name=agreement-02-stroke-rounded%201.png) ##### Terms & Conditions [Terms & Conditions](https://netto.eco/en/terms#general) ![01 align center](https://netto.eco/hs-fs/hubfs/01%20align%20center.png?width=83&height=100&name=01%20align%20center.png) ##### Data Processing Agreement [Data Processing Agreement](https://netto.eco/en/terms) ![compliance-document 1](https://netto.eco/hs-fs/hubfs/compliance-document%201.png?width=100&height=100&name=compliance-document%201.png) ##### Previous Terms & Conditions [Previous Terms & Conditions](https://netto.eco/previous-terms?hsLang=en) ## General Terms & Conditions These General Terms & Conditions (“**T&Cs**”) are entered into and accepted by the representative of the company ("**Customer**") that will use the services and solution from the Netto entity that follows from the purchase contract ("**Netto**").   1\. Acceptance of the T&Cs, conclusion of agreement The T&Cs are accepted by the Customer by explicit acceptance, by using the Services (as defined below), or by entering into a separate agreement between the Customer and Netto. The T&Cs are considered an agreement (hereinafter referred to as the "**Agreement**") between the Customer and Netto when the T&Cs are accepted in one of the aforementioned ways. The Customer Agreement and any order confirmation are covered by the Agreement if this has been entered into. In the event of a conflict between the T&Cs and other agreement documents, these T&Cs shall apply unless they are explicitly waived in an agreement entered into between the Customer and Netto. If the T&Cs are not included as part of the Customer Agreement, the T&Cs will be available on Netto's website, and the Customer is encouraged to download and keep the T&Cs. By accepting or entering into the Agreement as mentioned above, the person acquiring or using the Services confirms that he or she has the right and authority to accept the T&Cs and enter into the Agreement on behalf of the Customer. The Customer and its registered users are entitled to use the Services after the Agreement has been entered into if the provisions of the T&Cs and the Agreement are complied with and the correct fee is paid, see more below. The T&Cs also apply to users of the Services, who should familiarise themselves with the T&Cs before using the Services. The term “**Customer**” below shall also be understood as “**user**” depending on the context. There may also be separate T&Cs specifically for users, which users must accept before using the Services. 2\. Additional T&Cs, Third Party Services and Software Certain Services may be subject to additional T&Cs and conditions, such as third-party T&Cs relating to software or services from third parties not developed by Netto and specified as part of the Agreement. In such cases, reference is made to these T&Cs from the Services or the Agreement. Netto may offer third-party add-ons, which are services and products that are not part of the Services. To the extent that the Customer subscribes to use such add-ons, the Customer shall agree and accept the T&Cs directly with the supplier (third party) of such add-ons in addition to the T&Cs that apply to the Services. Netto has no liability related to such add-ons, including support, and the use of the add-ons is a relationship directly between the Customer and the third party that supplies or has created the add-on. 3\. The Services The Services that are included in the delivery to the Customer are included in the Customer Agreement or the individual Order Confirmation, or through other orders placed with Netto (the "**Services**"). Netto shall offer and further develop the Services to the best of its ability and correct errors as soon as possible. The Services will be developed continuously, and functionality will be changed and added.  Updates that involve additional or new functionality, which are not part of the Services, will be made available by Netto at its own discretion and without any obligation to make such updates available and may involve additional fees and additional T&Cs. The Services are provided "as is", and the Services and functionality therein will therefore not be error-free or available at all times. Netto shall provide the Services so that they function substantially in accordance with the description in the Agreement and any description of the Services from Netto. If the Customer discovers errors or other issues in the Services, is exposed to attacks or technical problems, the Customer must notify Netto immediately, so that Netto can take measures to correct the situation and avoid derivative problems for Netto and other customers. If an event as set out above causes problems that, in Netto's judgment, may lead to operational problems for Netto, or for other of Netto's customers, Netto may limit or disconnect the Services to remedy or prevent such problems. Netto may make changes and improvements to the Services that may change functionality, availability, and other aspects of the Services. In the event of significant changes that affect the use of the Services, Netto will notify the Customer in a reasonable time if possible. In the event of updates or changes to the Services, this may require the Customer to update their solutions.  If a change requires implementation by the Customer, Netto is not responsible for the Services provided to the Customer not being able to be used as a result of the Customer not implementing the necessary changes. Netto shall keep the Services available to the greatest extent possible, except for planned or necessary maintenance. Circumstances beyond Netto's control, such as the Customer's equipment or software, subcontractors are not Netto's responsibility. Netto shall secure the Services and the Customer's data therein as best as possible, but digital solutions are subject to uncertainties and attacks that it is not possible to completely secure against. Netto has the right to interrupt or suspend the Services if and to the extent necessary to perform maintenance: - For operational testing, monitoring, prevention, maintenance or adjustments to be carried out either with respect to Netto's solutions as a whole or part thereof. - Where necessary, in Netto's judgment, to preserve the integrity of Netto's solutions or any part thereof or the Services. - To comply with orders from public authorities. Should errors occur, Netto will notify the Customer based on the severity of any errors. Notifications will be given in a manner that is appropriate in the individual case. The Customer is responsible for keeping their contact information up to date so that Netto can notify the Customer in the appropriate manner. Netto has the right to suspend access to the Services and/or the Customer's access to the Services, including closing access for individual users, without notice and with immediate effect if there is reasonable cause to suspect that the Customer or user is violating the T&Cs or the Agreement or otherwise using the Services in an illegal or fraudulent manner or engaging in activities that may lead to damage or loss to Netto or Netto's reputation. Netto shall as soon as possible notify the Customer of such suspension or closure, the reasons for it, the likely duration and other information that the Customer may reasonably require and give the Customer an opportunity to provide feedback. Netto also has the right to close access to the Services based on the Customer's IP address or similar. Netto has the right to publish the Customer's name and logo as a reference customer, including on websites and in marketing materials. Other rights and obligations for Netto follow from the other parts of the Agreement. 4\. Delivery of API If it is agreed in the Customer Agreement that an API with data transfer to the Customer shall be provided, Netto shall make the API interface available. Data shall be transferred to the Customer in the manner, at the frequency and at the time described in more detail in the Purchase Agreement. If no transfer has been agreed, the transfer will take place at the frequency that Netto finds necessary. The Customer understands that operational disruptions may occur and are due to circumstances beyond the parties' control, including necessary maintenance or other technical disruptions. Netto is not responsible for the Customer's IT environment, including, but not limited to, the Customer's own interface, own applications or third-party applications used by the Customer. The Services are not designed with the purpose of supporting machine use and the Customer cannot expect such use. Since the services from Netto are delivered as a service, there may be changes to the solution, its content, including data that is transferred, and how the delivery takes place. The Customer must ensure and check for itself that data is entered into the correct fields/areas at the Customer regularly, that the data is usable, and especially whether this is of significance for deliveries to the Customer and further deliveries to the Customer's customers. This applies in particular if updates have been made at Netto. Netto is not responsible for whether data transferred from Netto is of sufficient quality or affects the quality of how data is used by the Customer or towards the Customer's Customers in services from the Customer or otherwise.  5\. Duration and termination The Agreement shall run from the date of conclusion of the Agreement, see Section 1, and shall run for an initial Agreement period as stated in the Agreement or order confirmation (“**Initial Agreement Period**”). Unless otherwise agreed, the Initial Agreement Period shall be 24 months. Upon expiration of the Initial Agreement Period, the Agreement will automatically renew for additional periods (each a “**Renewal Period**”) equal to the Initial Agreement Period, unless Customer expressly terminates the Agreement with written notice at least one month prior to the expiration of the Initial Agreement Period (or a subsequent Renewal Period). The Customer may order new services during the Initial Agreement Period or Renewal Period by entering into a change agreement or order confirmation for the specific additional services, as well as the fees associated with them. The Agreement may also be terminated if the Agreement is terminated or cancelled on the basis of other provisions in the Agreement that provide such a right. Netto may terminate the Agreement if the T&Cs are not complied with or if the Agreement is breached, for example in the event of non-payment, see below. Netto may also terminate the Agreement if a license or permission that is necessary for Netto's delivery of the Services expires and cannot be replaced with another license or software. Upon termination of the Agreement, rights and obligations under the Agreement cease, with the exception of rights and obligations that will naturally continue to exist after termination, such as payment of outstanding fees, confidentiality obligations, and intellectual property rights. Upon termination of the Agreement (regardless of reason), the following shall also apply: - The Customer shall pay all outstanding unpaid invoices and interest (if applicable), and Netto shall, in the event of the Customer's cancellation, refund any amounts prepaid by the Customer applicable to the period following such cancellation after deduction of any outstanding invoices. - Netto shall issue invoices for Services that have been delivered but not yet invoiced and which shall be paid immediately upon receipt of the invoice (including any remaining portions of consideration for the remaining portion of the Initial Agreement Period or Renewal Period), unless the Customer terminates the Agreement due to material breach by Netto. - Each party shall destroy or return any confidential information, including copies thereof, belonging to the other party that is in its possession. - Each party shall cease using the other party's and third party's intellectual property rights that are granted the right to use under the Agreement, including any license to the Services. 6\. Prices and payment The Customer shall pay the consideration stipulated in the Agreement or order confirmation within 30 days from the invoice date. Invoicing is made for a period of 12 months. The Customer may increase or change the agreed scope of use, including volume, without requiring a new agreement or order. In such cases, the fee shall be adjusted to take into account the increase in use according to the same pricing structure as the existing agreement for the remaining part of the Initial Agreement Period (or a Renewal Period). The increase in use/volume is calculated from the time the use/volume was changed and will be invoiced separately until the new volume is included in the next regular invoice. The fee runs from the conclusion of the Agreement unless otherwise agreed. Netto issues invoices either via electronic invoice (EHF) or by email. Changes in prices may occur in line with developments in the consumer price index. In the event of changes in taxes and fees or changes in subcontractors' prices, Netto may make corresponding changes to prices. The Customer may not offset amounts owed under the Agreement against other claims the Customer may have. Fees are calculated based on data and information that is registered or logged by Netto. If the Customer disputes the basis for the invoice or the invoice, the Customer must notify Netto immediately and at the latest before the due date. If the Customer does not notify Netto before the invoice's due date, the Customer is deemed to have accepted the invoice. In the event of late payment, late payment interest will be charged, see point 10. "Default and liability". 7\. Customer rights and obligations, obligations of users The Customer shall act in accordance with the T&Cs and any other instructions or provisions that Netto provides regarding the use of the Services. The Services are provided for Customers' internal use only and may not be resold, sublicensed, rented or transferred to a third party or otherwise used for anything other than their intended purpose without Netto's written consent. Access to the Services is secured through passwords and any other security mechanisms. The Customer is responsible for ensuring that unauthorised persons do not gain access to passwords and/or the Services. The Customer is responsible for all access granted to users, and that users are familiar with the Agreement and comply with it. In addition, users must accept the T&Cs before gaining access to the Services, and the T&Cs also apply to users of the Services. If unauthorised persons gain access to the Services as a result of the Customer's circumstances, this is the Customer's responsibility. Each user shall create and use a unique user ID and password, unless Single Sign-On has been established by agreement with Netto, and the Customer shall ensure that its users: - Do not share their login details with any other person or allow any other person to access the Services. - Use the Services in accordance with the Agreement and other instructions or T&Cs that apply to users of the Services. User IDs and passwords may not be shared or used by more than one authorised user. Customer shall take reasonable steps to prevent unauthorised access to or use of the Services and shall notify Netto without undue delay of any unauthorised access or use. Customer shall be responsible for any unauthorised use arising from misuse of login details. The Customer shall take all reasonable measures to prevent unauthorised access to or use of the Services, immediately notify Netto of unauthorised access or use, and cooperate with Netto in uncovering what has happened and restoring security of the Services and anything else that Netto may need in such a situation. The Customer's use of the Services shall be in accordance with all laws and regulations that may affect the use of the Services, including regulations related to the processing of personal data, see also section 9 "Processing of personal data" below. The Services shall only be used for lawful and business-related purposes within the Customer's business. The Customer is responsible for all violations of the Agreement on the Customer's part. The Customer is aware that violations of the T&Cs and the Agreement may result in losses, costs, loss of income, loss of reputation, etc. for Netto, and is therefore obliged to take measures to ensure that the T&Cs and the Agreement are complied with. The Customer shall inform its employees and others who have access to the Services, in addition to the users, of the rights and obligations under the Agreement. The Customer shall not examine code, functionality, interfaces, technical solutions, infrastructure, connections to other solutions (API), decompile, etc. the Services to a greater extent than necessary to use the Services according to the intention for the Services in accordance with the Agreement. The Customer shall not himself or through others exploit the Services in any way other than as described, informed, and accepted in writing by Netto, including sending data in large quantities or testing the Services (such as stress testing, port scanning, etc.), including security testing, scraping data, information, etc. The Customer may use Netto's company name, logo, trademark, product marks, or other things that can be associated with Netto after prior written consent from Netto and follow guidelines for marketing and design for the Services. The Customer may not remove Netto's company name, logo, trademark, etc. in the Services, unless this has been agreed in the individual case or if the Customer has acquired a solution that is to be integrated with reference to Netto after further agreement. The Customer's contact information is the email address registered in the Services. It is the Customer's responsibility to keep the email address updated. It is encouraged to use the company's email, and not various solutions intended for private individuals. 8\. Rights to the Services, Content, and Data **8.1 General** The Agreement will not entail the transfer of rights to data, datasets, databases, or other intellectual property rights between the parties unless this is explicitly provided for in the T&Cs or the Agreement. The restriction applies to all types of data, databases, technology or software, including, but not limited to, designs, computer programs, descriptions, source codes, user interfaces, modifications and trade secrets derived from the parties' services beyond those explicitly mentioned in this Agreement, including those parts of the services that were developed before the date of this Agreement and future developments of the parties' services. All rights therefore remain exclusively with the parties. **8.2 Netto's rights to the Services, etc.** Netto and subcontractors who deliver functionality and solutions to the Services retain all intellectual property rights and other rights related to the Services, other services and any deliveries that may be delivered to the Customer, including rights to technology, all code, design and interfaces and documentation, including any changes or improvements to these elements. If the Customer or employees/persons associated with Netto provide feedback or suggestions regarding the Services, other services from Netto, or anything else that may be associated with Netto, Netto may use such feedback or suggestions without limitation or obligation. The Customer is not entitled to use the Services to obtain information to create or contribute to creating or developing, in whole or in part, a competing solution to the Services. In case of doubt, the matter shall be clarified with Netto, and the Customer shall not use the Services until written confirmation has been received. **8.3 Right to use the Services (license)** The Customer receives a non-exclusive, revocable, limited right to use the Services as regulated in the Agreement, provided that the Customer has paid the then-current fee for use of the Services. Netto may have direct dialogue with the Customer's end users and end customers regarding the Netto product and the purchase of additional services directly from Netto. **8.4 Rights to data and information** The Customer has the right to its own data and information entered into the Services by the Customer, with the exception of Netto's rights, see below.  Netto has the right to use the content that the Customer enters into the Services to deliver the Services, and the Customer grants Netto the right to use such content to deliver the Services.  Netto reserves the right to use data and information in an aggregated and anonymised form, also after the end of the agreement. Netto has rights to all data and information that is transferred to the Customer as part of the Services (the "**Information**"). The Customer is granted the right to use the Information for its own internal purposes. This right means that the Customer may, among other things, store, adapt, use, transfer, compile, handle and/or make the Information available as part of its own data sets, services, or products that the Customer delivers to its customers. It is therefore a prerequisite that the Information is processed and implemented in the Customer's own solutions for its customers. The Customer undertakes not to make further copies, directly copy, transfer, or make available the Information in the form in which it is transferred from Netto. The Customer shall ensure that the Information is processed and used in the Customer's products and services in accordance with the requirements set out in the regulations in force at any time, including privacy regulations. The Customer undertakes not to use the Information as part of product development, this includes, but is not limited to, the use of Netto's datasets and/or content in the datasets to develop products and/or services together with third parties, either in the form of manufacturing or collaboration with third parties, without Netto's written consent. The Information shall not be copied, made public, used in marketing or media, published, disseminated, or used in any way other than as expressly provided for in the Agreement. The Customer shall not provide third parties, including hired consultants, external contractors, partners, public bodies or entities, etc., access to the Information, including via API or other interfaces, without prior written approval from Netto. Exceptions apply to hired consultants who have entered into an adequate confidentiality agreement. 9\. Processing of personal data For information and data that the Customer enters into the Services, Netto will process personal data on behalf of the Customer and is therefore a data processor. The Customer will enter into a data processor agreement that covers the processing of personal data for the Customer. Such a data processor agreement is included as part of the Agreement and is entered into together with the Agreement. Netto is the data controller for all information that Netto determines the purpose of the processing and how the processing will take place. This includes, among other things, technical data, logs, information about the Customer and suppliers, etc. Please also see Netto's privacy policy on Netto's website. 10\. Default and liability If there is a breach by one of the parties, i.e. if one of the parties does not comply with the Agreement, the non-defaulting party shall notify the defaulting party of the breach in writing without undue delay within a reasonable time from the date on which the breach was discovered or should have been discovered. The defaulting party shall then remedy the situation as soon as possible. If the matter is not rectified, and this can be considered a material breach, the Agreement may be cancelled in whole or in part for the matter to which the breach applies if the breach is not remedied within 30 days after the party becomes aware of the breach. A material breach is also considered to be one of the parties becoming insolvent and suspending payments, filing for receivership, opening debt negotiations, being placed under administration, bankruptcy proceedings or similar. Cancellation of the Agreement has no effect on the Parties' rights or remedies for breach that are available or have arisen prior to the date of cancellation. In the event of late payment, Netto may charge late payment interest in accordance with the Late Payment Interest Act and temporarily block the Customer's access to the Services. Failure to pay beyond 30 days after notice of payment is considered a material breach that gives Netto the right to cancel the Agreement. In the event of breach, a price reduction or compensation may be required to cover losses or costs incurred within the limitations set out in the Agreement. The parties are not liable for indirect losses incurred by the other party. Indirect losses include losses due to operational interruptions or other reasons for the Services not being available, loss of data, lost profits, and claims from third parties. The Customer understands that the Services are based on artificial intelligence and algorithms that may produce incorrect or inaccurate results and cannot make claims against Netto as a result of such results. Total compensation is in any case limited to 25% of the fixed monthly fee the Customer has paid for using the Services (regardless of the Customer's actual use of such Services) in the previous 12 months prior to the event giving rise to the damage, including any claim for refund of fees upon cancellation. However, these limitations do not apply if the defaulting party or anyone for whom it is responsible has shown gross negligence or intent, in violation of intellectual property rights, confidentiality, or if the Services have been used in violation of the T&Cs to develop a competitive solution to the Services. The parties are also not liable if the parties' performance or obligations under the Agreement are prevented or made more difficult by circumstances that the party could not reasonably have foreseen or controlled (exemption grounds or force majeure). Such circumstances include what is considered exemption grounds under Norwegian law, including fire, labour disputes, delivery from subcontractors or access network operators (including to telecommunications networks and the Internet), power outages, pandemics, terrorism, natural disasters, and changes in legislation. 11\. Confidentiality The parties shall not utilise, be given access to or disclose information, etc. that, after careful consideration, must be considered confidential to the other party, which includes, among other things, information about customers, business conditions, technology, functionality, new functionality, user interfaces, access, costs and revenues, market plans and working methods, etc. The parties shall treat the information with a sufficient degree of confidentiality to maintain, retain and protect the information. The confidentiality requirement applies both while the Agreement is in force and thereafter. If a party is in doubt as to whether information is confidential, the other party shall be asked before the information is used, disclosed, given access, etc. Confidentiality does not include information that is necessary for the exercise of rights and obligations under the Agreement, to administer the relationship to the Agreement, or disclosure that is required by law. See also above regarding exploiting information about the Services to develop a competing solution to the Services, which is considered a breach of the confidentiality obligation under this point.  12\. Assignment The parties may freely assign the Agreement provided that all payments have been made under the Agreement and that the Agreement is complied with.  13\. Changes to the Agreement Netto may amend the Agreement with one month's written notice. Such notice may be given in the Services or by email to the Customer. If the amendment is to the Customer's material disadvantage, the Customer has the right to terminate the Agreement and the delivery of the Services, if such termination is made in writing before the date on which the amendment in question enters into force.  14\. Applicable law and disputes The rights and obligations of the parties under the Agreement are governed by the law of the country in which the relevant Netto entity with which the purchase agreement has been entered into is registered. If a dispute arises between the parties regarding the interpretation or legal effects of the Agreement, this shall be resolved through negotiations. If such negotiations fail to produce a resolution within one month, either party may bring the dispute before the Norwegian courts for final determination. The exclusive venue is the city where the relevant Netto entity with which the purchase agreement has been entered into has its office. [Back to top](https://netto.eco/en/terms#top) ### Got any questions? [Contact us](https://netto.eco/contact?hsLang=en) ![Green loans with Netto](https://netto.eco/hubfs/logo.2d07450a.svg) Founded in Norway. 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